Return / Refund Policy

Return Policy

If you purchased your product directly from nū119, we offer a 30-day return policy.  To be eligible for a return, your item must be in the original packaging, unused and in the same condition that you received it.

Please call or text us at 800-316-1060 to speak with a customer support representative who will provide instructions on how to return the product. Customer support hours are 24 hours a day, 7 days a week.

Refunds do not include return shipping fees and / or expedited shipping charges.

 

Refunds (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds (IF APPLICABLE)

If you haven’t received a product, please contact us at contact@nu119.com or call or text 800-316-1060.

 

Sale Items (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@nu119.com or call or text 800-316-1060.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Shipping

Eligible returns should be mailed to:

nū119
1302 West McNab Road
Fort Lauderdale, FL 33309

You are responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered returns.